Free shipping on orders over Rs.5000 · New drops every week ✦
The White Shelf

Shipping & Delivery Policy

The White Shelf — Shipping & Delivery Policy

We want your order to reach you quickly, safely, and in perfect condition. Here’s everything you need to know about shipping.

1. Order Processing
Orders are processed within 1–2 business days of confirmation. You’ll receive a confirmation via email or WhatsApp once your order is placed, and another update once it ships.

2. Shipping Rates

  • Free shipping on all orders over Rs. 5,000
  • Orders below Rs. 5,000 incur a standard shipping fee, calculated at checkout

3. Delivery Timelines

Domestic (Pakistan):

  • Major cities (Karachi, Lahore, Islamabad, etc.): 2–4 business days
  • Other cities/remote areas: 4–7 business days

International:

  • Delivery times vary by destination, typically 7–15 business days depending on customs processing and courier availability

These are estimates, not guarantees — actual delivery may vary due to courier schedules, weather, customs, or other circumstances beyond our control.

4. Order Tracking
Once your order ships, you’ll receive a tracking number (where available) via email or WhatsApp so you can follow your delivery in real time.

5. Shipping Partners
We work with trusted courier partners to ensure safe and timely delivery across Pakistan and internationally.

6. Customs, Duties & Taxes (International Orders)
For international orders, any customs duties, import taxes, or fees charged by your country are the customer’s responsibility and are not included in the order total or shipping charge.

7. Incorrect Address
Please double-check your shipping address at checkout. We are not responsible for delays or non-delivery due to incorrect or incomplete address information. If you notice an error after placing your order, contact us immediately at info@thewhiteshelf.com or WhatsApp +92 332 3216614 — we’ll do our best to update it before dispatch.

8. Delayed or Lost Shipments
If your order hasn’t arrived within the estimated delivery window, reach out to us with your order number and we’ll investigate with our courier partner and keep you updated.

9. Damaged Packages
If your package arrives visibly damaged, please take photos before opening it and contact us within 48 hours of delivery so we can resolve it quickly — replacement or refund, per our Return Policy.

10. Contact Us
For any shipping-related questions: