Privacy Policy
The White Shelf — Privacy Policy
Last updated: 15 July 2026
At The White Shelf (thewhiteshelf.com), we respect your privacy and are committed to protecting your personal information. This policy explains what we collect, how we use it, and your rights regarding it.
1. Information We Collect
When you browse or shop with us, we may collect:
- Personal details: name, email address, phone number, shipping/billing address
- Order information: items purchased, order history, payment confirmation (we do not store full card details — these are processed securely by our payment provider)
- Account/contact data: information you share via email, WhatsApp, or our contact form
- Technical data: IP address, browser type, device information, and cookies (via WooCommerce and standard website analytics)
- Marketing preferences: your email address if you subscribe to our newsletter
2. How We Use Your Information
We use your information to:
- Process and fulfil your orders
- Communicate with you about your order (confirmations, shipping updates, returns)
- Respond to inquiries via email or WhatsApp
- Send marketing emails, if you’ve opted in (you can unsubscribe anytime)
- Improve our website, products, and customer experience
- Prevent fraud and ensure website security
3. Cookies
Our website uses cookies to keep your cart contents saved, remember your preferences, and understand how visitors use our site. You can disable cookies through your browser settings, though some site features may not work properly without them.
4. Sharing Your Information
We do not sell your personal information. We may share it with:
- Courier/shipping partners, to deliver your order
- Payment processors, to complete your transaction securely
- Service providers who help us run the website (e.g., hosting, email delivery)
- Legal authorities, if required by law
5. Data Retention
We retain your personal information for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.
6. Your Rights
You can:
- Request a copy of the personal data we hold about you
- Ask us to correct or update your information
- Ask us to delete your data (subject to legal/accounting retention requirements)
- Unsubscribe from marketing emails at any time via the link in our emails
To exercise any of these rights, contact us at info@thewhiteshelf.com or WhatsApp +92 332 3216614.
7. Data Security
We use reasonable technical and organizational measures to protect your personal information. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
8. Third-Party Links
Our website may contain links to third-party sites (e.g., Instagram, Facebook). We are not responsible for the privacy practices or content of these external sites.
9. Children’s Privacy
Our website is not directed at children under 13, and we do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date.
11. Contact Us
If you have questions about this Privacy Policy or how your data is handled, reach out at:
- Email: info@thewhiteshelf.com
- WhatsApp: +92 332 3216614